Work From Home
Select your device below to get started on your set up. Test your internet connection below.
Select Your Device
Windows 11
MacOS
Mobile Devices
E-Phone
Reset Your Password
Windows 11
Before You Start Verify Your Home Workspace System
Supported Windows Operating Systems
- Windows 10 or 11 on x86/x64 hardware
*S Mode is not supported
**Please ensure you have the latest operating system security and updates installed
Supported Browsers
- Microsoft Edge
- Google Chrome
*Chromebooks are not supported
1. Install Microsoft Authenticator on your Mobile Device
Multi-factor Authentication (MFA) prevents unauthorized access to your data and applications by requiring a second method of verifying your identity, making you much more secure.
2. Install Citrix Workspace on your Home PC
Download Citrix Workspace for remote access to your NB workstation
Note: When the Add-on(s) box appears, check the boxes to install the Teams, Zoom and Webex plug-ins.
3. Install Tools & Drivers (Recommended but not required)
Anti-Virus Solutions
- Microsoft Windows Defender
- Malwarebytes
Anti-Virus/Malware protection is required on your home computers to protect against cyber threats. We recommend using Microsoft Windows Defender as it is installed by default on Windows 10 and 11 computers. For more information, please reference the FAQs.
Jabber Softphone
Click the link below to download the Jabber plugin and optimize your Jabber Softphone audio experience at home
4. Install Meeting Software Plugins
Please install all necessary plugins and offloads listed on the Meeting Software page. This will enhance your overall remote experience.
Install the Zoom plug-in
Download the following plug-in on your home computer to improve audio and video performance during meetings from your NB PC via Citrix.
- Before you start, be sure you are disconnected from Citrix.
- From your home computer, click the link below to download the Zoom Plugin:
- Follow the prompts to install the Zoom plug-in on your home computer. If you are asked to sign in to Zoom, select Sign in with SSO and enter nb for the domain.
- Optional but suggested: update Zoom everywhere
Install Zoom on your Home Computer
Microsoft Teams Plug-in for Citrix
Download the Teams Plug-in on your home computer to improve audio and video performance during meetings from your NB PC via Citrix.
Windows 10* and 11* on x86/x64 hardware 2405 CR or 2404 LTSR or later.
WebEx Plugin for Windows
If you are invited to a WebEx meeting that you will be joining while working from home, download the WebEx plug-in on your home computer to improve audio and video performance during meetings from your NB PC via Citrix.
How to reset my password?
If you forgot your password, on your mobile device, please click the link below and follow the instructions listed.
What are the Supported Operating Systems?
Windows 10* and 11* on x86/x64 hardware.
MacOS 14.x (Sonoma) and 15.x (Sequoia) require Citrix Workspace App 2508.10. macOS 26.x (Tahoe) requires Citrix Workspace App 2511.14. Supported on Intel and Apple silicon. Please ensure you have the latest operating system security and updates installed.
Minimum iOS version (latest releases of iOS 17 and later) / Minimum Android version 13.0 and later**
* S Mode is not supported
** iOS/Android has limited support for bi-directional audio
What do I do if my audio/video quality is poor in Zoom, Teams, and/or WebEx?
Ensure you have installed all the offload plug-ins as per the instructions provided for your Operating System on the Meeting Software page. If performance is still bad, run a speed test to determine if the speed requirements are met.
Do I need to install an anti-virus solution if I don't have one?
You must install and regularly update anti-virus software on any personal computer you use to connect to Neuberger Berman’s remote access platform to prevent potential spyware/malware from stealing data.
We recommend using Microsoft Windows Defender as it is installed by default on Windows 11 computers. There is also a wide selection of offerings from Malwarebytes, BitDefender, etc. for macOS.
What peripherals are supported?
All peripheral devices, headsets, printers etc. are supported on a best effort basis when used on your personal computer.
Advanced functional/capabilities of some of these devices may not work, such as smooth scrolling, middle mouse button clicks, etc. due to driver/application support.
How do I switch between Citrix Remote Access and my personal desktop session?
Move your mouse to the top center of the screen to bring down the Desktop Viewer toolbar and click 'Home' to return to your personal desktop.
Click the 'Desktop Viewer' icon from the task bar to return to your remote desktop session.
What is the maximum monitor display resolution supported?
The maximum display resolution is limited to 4094 pixels in either vertical or horizontal directions.
What do I do if I have forgotten or lost my phone which has the Entrust or Microsoft MFA apps?
If you have forgotten or lost your phone and received a replacement, contact the Help Desk to walk you through set up instructions.
What do I do if my token does not work, and I cannot login?
If your token doesn’t work, contact the Help Desk to walk you through reconfiguration and re-sync activities to get you back up and running.
How do I test my internet connection?
Click below to access the Speed Test tool, which will open in a new window.
Click GO to start the test. Make note of your download results and return to this page if you need help understanding what the numbers mean.
What does the download speed test result mean?
The quality of your WFH experience is dependent on both the quality of your internet connection and the connection of your computer to your home router. Your download speeds, available bandwidth, and the latency of your connection to WFH gateways will have a direct impact on the quality of user experience (screen responsiveness).
The chart below can provide an indication of the quality of your WFH experience you can expect based on your download speed results. Other factors can also influence your experience.
| Speed Test Results Chart | |||
| Good | Fair | Poor | |
| Download (Mbps) | 150+ | 30-140 | Below 30 |
What can I do if I am getting a poor user experience?
If you are getting a poor user experience, you should consider taking the following actions:
- If you are on a home Wi-Fi connection, you should consider reducing possible inference from walls, etc.
- Consider connecting your computer directly to your internet router using an Ethernet cable.
- Update the firmware of your home router or Wi-Fi access points if available.
- Ensure your OS is up to date with the latest security/driver updates.
- Check your internet bandwidth consumption on your home devices. You may want to contact your internet service provider to upgrade your connection if you do not have enough available capacity. Do note that 4G/5G home
What do the other speed test results mean?
- Ping: Reaction time of your connection, how fast you get a response after sending a request, measured in milliseconds. Fast ping (low ms value) means you have a more responsive connection.
- Jitter: Measures stability of your connection. The lower the jitter (ms) value, the more stable your internet connection will be.
- Upload Speed: How quickly data is transferred from your computer to the internet.
MacOS
Before You Start Verify Your Home Workspace System
Supported MAC OS Systems
- MACOS 13.x (Ventura): Remote access is supported; however, the Teams plug in is not supported on this version.
- MACOS 14.x (Sonoma)
- MACOS 15.x (Sequoia)
- MACOS 26.x (Tahoe)
Supported Windows Browsers
- Microsoft Edge and Google Chrome.
*Note: Chromebooks are not supported.
1. Install Microsoft Authenticator on your Mobile Device
Multi-factor Authentication (MFA) prevents unauthorized access to your data and applications by requiring a second method of verifying your identity, making you much more secure.
2. Install Citrix Workspace on your Home Mac
Download Citrix Workspace for remote access to your NB workstation
Note: When the Add-on(s) box appears, check the boxes to install the Teams, Zoom and Webex plug-ins.
3. Install Tools & Drivers (Recommended but not required)
Anti-Virus Solutions
Note: Anti-Virus/Malware protection is required on your home computers to protect against cyber threats. There is a wide selection of offerings from Malwarebytes, BitDefender, etc for MacOS. For more information, please reference the FAQs.
Jabber Softphone
Click the link below to download the Jabber plugin and optimize your Jabber Softphone audio experience at home
4. Install Meeting Software Plugins
Please install all necessary plugins and offloads listed on the Meeting Software page. This will enhance your overall remote experience.
Install Zoom for VDI plug-in
Download the following plugin on your home computer to improve audio and video performance during meetings from your NB PC via Citrix.
- Before you start, be sure you are disconnected from Citrix.
- From your home computer, click the link below to download the Zoom Plugin:
- Follow the prompts to install the Zoom plug-in on your home computer. If you are asked to sign in to Zoom, select Sign in with SSO and enter nb for the domain.
- Optional but suggested: update Zoom everywhere
Install Zoom on your Home Computer
MacOS Teams Plug-in for Citrix
Download the Teams Plug-in on your home computer to improve audio and video performance during meetings from your NB PC via Citrix.
macOS 14.x (Sonoma) and 15.x (Sequoia) require Citrix Workspace App 2508.10.
macOS 26.x (Tahoe) requires Citrix Workspace App 2511.14.
Supported on Intel and Apple silicon. Please ensure you have the latest operating system security and updates installed.
WebEx Plugin for MacOS Intel
WebEx Plugin for MacOS Apple Silicon
How to reset my password?
If you forgot your password, on your mobile device, please click the link below and follow the instructions listed.
What are the Supported Operating Systems?
Windows 10* and 11* on x86/x64 hardware.
MacOS 14.x (Sonoma) and 15.x (Sequoia) require Citrix Workspace App 2508.10. macOS 26.x (Tahoe) requires Citrix Workspace App 2511.14. Supported on Intel and Apple silicon. Please ensure you have the latest operating system security and updates installed.
Minimum iOS version (latest releases of iOS 17 and later) / Minimum Android version 13.0 and later**
* S Mode is not supported
** iOS/Android has limited support for bi-directional audio
What do I do if my audio/video quality is poor in Zoom, Teams, and/or WebEx?
Ensure you have installed all the offload plug-ins as per the instructions provided for your Operating System on the Meeting Software page. If performance is still bad, run a speed test to determine if the speed requirements are met.
Do I need to install an anti-virus solution if I don't have one?
You must install and regularly update anti-virus software on any personal computer you use to connect to Neuberger Berman’s remote access platform to prevent potential spyware/malware from stealing data.
We recommend using Microsoft Windows Defender as it is installed by default on Windows 10 and 11 computers. There is also a wide selection of offerings from Malwarebytes, BitDefender, etc. for MacOS.
How do I print remotely using Mac and ThinPrint?
and download the ThinPrint Client 12 for MAC ICA. (available upon request only)
What peripherals are supported?
All peripheral devices, headsets, printers etc. are supported on a best effort basis when used on your personal computer.
Advanced functional/capabilities of some of these devices may not work, such as smooth scrolling, middle mouse button clicks, etc. due to driver/application support.
How do I switch between Citrix Remote Access and my personal desktop session?
Move your mouse to the top center of the screen to bring down the Desktop Viewer toolbar and click 'Home' to return to your personal desktop.
Click the 'Desktop Viewer' icon from the task bar to return to your remote desktop session.
What is the maximum monitor display resolution supported?
The maximum display resolution is limited to 4094 pixels in either vertical or horizontal directions.
What do I do if I have forgotten or lost my phone which has the Entrust or Microsoft MFA apps?
If you have forgotten or lost your phone and received a replacement, contact the Help Desk to walk you through set up instructions.
What do I do if my token does not work, and I cannot login?
If your token doesn’t work, contact the Help Desk to walk you through reconfiguration and re-sync activities to get you back up and running.
How do I test my internet connection?
Click below to access the Speed Test tool, which will open in a new window.
Click GO to start the test. Make note of your download results and return to this page if you need help understanding what the numbers mean.
What does the download speed test result mean?
The quality of your WFH experience is dependent on both the quality of your internet connection and the connection of your computer to your home router. Your download speeds, available bandwidth, and the latency of your connection to WFH gateways will have a direct impact on the quality of user experience (screen responsiveness).
The chart below can provide an indication of the quality of your WFH experience you can expect based on your download speed results. Other factors can also influence your experience.
| Speed Test Results Chart | |||
| Good | Fair | Poor | |
| Download (Mbps) | 150+ | 30-140 | Below 30 |
What can I do if I am getting a poor user experience?
If you are getting a poor user experience, you should consider taking the following actions:
- If you are on a home Wi-Fi connection, you should consider reducing possible inference from walls, etc.
- Consider connecting your computer directly to your internet router using an Ethernet cable.
- Update the firmware of your home router or Wi-Fi access points if available.
- Ensure your OS is up to date with the latest security/driver updates.
- Check your internet bandwidth consumption on your home devices. You may want to contact your internet service provider to upgrade your connection if you do not have enough available capacity. Do note that 4G/5G home
What do the other speed test results mean?
- Ping: Reaction time of your connection, how fast you get a response after sending a request, measured in milliseconds. Fast ping (low ms value) means you have a more responsive connection.
- Jitter: Measures stability of your connection. The lower the jitter (ms) value, the more stable your internet connection will be.
- Upload Speed: How quickly data is transferred from your computer to the internet.
Mobile Devices
1. Verify Your Mobile Device Version
Supported Mobile OS (Operating Systems)
- Minimum iOS versions 17 and later
- Minimum Android versions 13.0 and later
*IOS/Android has limited support for bi-directional audio
**Note: Chromebooks are not supported.
2. Install Citrix Workspace
Install Citrix Workspace App for iOS
Install Citrix Workspace App for Android
3. Install Applications
Required: Microsoft Authenticator & Defender
Recommended Applications:
- Microsoft Edge
- Microsoft Outlook
- Microsoft Teams
- Zoom for Intune
- Jabber Mobile
- OneDrive
*Android users need to Visit PlayStore in work profile to see all apps available for download, IOS users need to manually install each app as needed
How to reset my password?
If you forgot your password, on your mobile device, please click the link below and follow the instructions listed.
What are the Supported Operating Systems?
Windows 10* and 11* on x86/x64 hardware.
MacOS 14.x (Sonoma) and 15.x (Sequoia) require Citrix Workspace App 2508.10. macOS 26.x (Tahoe) requires Citrix Workspace App 2511.14. Supported on Intel and Apple silicon. Please ensure you have the latest operating system security and updates installed.
Minimum iOS version (latest releases of iOS 17 and later) / Minimum Android version 13.0 and later**
* S Mode is not supported
** iOS/Android has limited support for bi-directional audio
What do I do if my audio/video quality is poor in Zoom, Teams, and/or WebEx?
Ensure you have installed all the offload plug-ins as per the instructions provided for your Operating System on the Meeting Software page. If performance is still bad, run a speed test to determine if the speed requirements are met.
Do I need to install an anti-virus solution if I don't have one?
You must install and regularly update anti-virus software on any personal computer you use to connect to Neuberger Berman’s remote access platform to prevent potential spyware/malware from stealing data.
We recommend using Microsoft Windows Defender as it is installed by default on Windows 10 and 11 computers. There is also a wide selection of offerings from Malwarebytes, BitDefender, etc. for macOS.
What peripherals are supported?
All peripheral devices, headsets, printers etc. are supported on a best effort basis when used on your personal computer.
Advanced functional/capabilities of some of these devices may not work, such as smooth scrolling, middle mouse button clicks, etc. due to driver/application support.
How do I switch between Citrix Remote Access and my personal desktop session?
Move your mouse to the top center of the screen to bring down the Desktop Viewer toolbar and click 'Home' to return to your personal desktop.
Click the 'Desktop Viewer' icon from the task bar to return to your remote desktop session.
What is the maximum monitor display resolution supported?
The maximum display resolution is limited to 4094 pixels in either vertical or horizontal directions.
What do I do if I have forgotten or lost my phone which has the Entrust or Microsoft MFA apps?
If you have forgotten or lost your phone and received a replacement, contact the Help Desk to walk you through set up instructions.
What do I do if my token does not work, and I cannot login?
If your token doesn’t work, contact the Help Desk to walk you through reconfiguration and re-sync activities to get you back up and running.
E-Phone
Verify Home Workspace System
*To comply with FCC E911 regulations, your E-Phone location information must be provided and kept up to date.
Set Up Your E-Phone with Ethernet
- Plug the handset into the back of the phone
- Plug one end of the Ethernet cable into the first port of the phone labeled with 3 little boxes connected to the shape of a triangle. Plug the other end into the open LAN port on the rear of the router/modem.
- Plug the power supply into the power port on the back of the phone and plug the phone into the local power source.
- Slide stand into available slots on the back of the phone.
Set Up your E-Phone with Wi-Fi
- Unplug the Ethernet Cable from your E-Phone
- Click on the gear icon (settings) and select Admin Settings > Network Setup > Wi-Fi client setup
- Turn “Wireless” and “Wi-Fi sign-in access” to On and hit Apply
- Select your “Network Name” (home Wi-Fi)
- When asked for a Passphrase, enter your Wi-Fi password
What’s more recommended for setup – Ethernet or Wi-Fi?
It’s recommended to connect directly to a modem/router. However, if your router is in a different location from your phone, you can purchase a Wireless Mesh or Repeater that can extend the signal of your wireless router. The repeater must have at least one port so you can connect your E-phone to it.
What if my E-Phone is not registering?
- Select the gear (settings button) on E-Phone
- Select Admin Settings
- Select Reset Settings
- Select Service mode, then Reset
- The E-Phone will reboot and you’ll be prompted for Domain. Type in “nb.com”
- Type in your NB credentials (username and password)