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Fair Dealing

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Our Commitment to
Fair Dealing

Neuberger Berman Singapore Pte. Limited (NBS) is dedicated to ensuring that our organization and business practices are aligned with the principles of fair dealing to deliver positive outcomes for our clients.

The principle of treating our customers fairly, honestly, and transparently is central to our corporate culture. We strive to build relationships based on trust and mutual respect by adhering to the highest standards of ethical conduct.

We have implemented measures to ensure the delivery of fair dealing outcomes, including:

  • Corporate Culture: Embedding a culture of treating customers fairly throughout the organization. This involves continuous training and adherence to internal policies that prioritize client interests.
  • Product Design and Target Marketing: Conducting market analysis and developing business plans to ensure the suitability of our products.
  • Clear Communication: Providing clear, relevant, and timely information to enable our clients to make informed financial decisions. Our marketing materials are designed to be fair, balanced, and not misleading.
  • Competent Representatives: Ensuring that our representatives have the necessary knowledge and skills to provide quality advice through ongoing professional training.
  • Complaint Handling: Handling customer complaints independently, effectively, and promptly. Our complaints procedure is clear and transparent, ensuring that any issues are addressed in a timely manner.
  • Post-Sale Monitoring: Regularly monitoring product performance and conducting reviews to ensure that our products continue to meet client expectations.

 

NBS remains committed to putting our clients' interests first and maintaining a high standard of service. We welcome all feedback and are continually looking for ways to improve our offerings.

To provide feedback or for any inquiries, please contact us at:

Phone: +65 6645 3786

Email: NBAsiaClientServices@nb.com

Address: 10 Collyer Quay, #15-05, Ocean Financial Centre, Singapore 049315

Your feedback is invaluable in helping us enhance our commitment to fair dealing and improve your experience with Neuberger Berman Singapore Pte. Limited