NB WFH
For the best WFH experience, utilize these links to the most recent software versions for your home computer
Remote Access
Citrix Workspace
Download Citrix Workspace for remote access to your NB workstation
ShareFile – for sharing files externally
Remote Printing for Macs
(available upon request only)
  1. Download Zoom on Your Home Computer
  2. For the best meeting experience, you must also download the Zoom/Citrix Plugin to your home computer–to optimize audio and video performance during Zoom meetings from your NB PC via Citrix
Scroll down for download help
Instructions to Install the Zoom Plugin for Citrix on your home computer
Offers better audio and video performance during Zoom meetings from your NB Virtual Desktop via Citrix
Step 1: Install the Zoom Plugin for Citrix Receiver on your home PC or Mac:
  1. From your home computer, click a plugin link below to download:
  2. Close any open Citrix sessions then double-click theZoomCitrixHDXMediaPlugin.msi file to begin the installation.
  3. Click the "Next" button on the "Welcome to the Zoom Plugin for Citrix Receiver Setup Wizard" dialog box.
  4. Click the "Next" button on the "Select Installation Folder" dialog box.
  5. Click the "Next" button on the "Confirm Installation" dialog box.
  6. Click the "Close" button on the "Installation Complete" dialog box.
Install Icon
Step 2 – Disable the Citrix Workspace App Notification:
  1. Right-click the Citrix Workspace tray icon and select the "Advanced Preferences" option.
  2. Click the "Citrix Workspace Updates" link
  3. Select the "No, don’t notify me" button. Then click the "Save" button.
Install Instructions
Step 3 – Verification of the Installation
  1. Navigate to Control Panel\All Control Panel Items\Programs and Features
Install Window
Troubleshooting – If you receive an error message
Cause: A Citrix desktop and/or application session is running during the installation
Resolution: Close any open Citrix sessions.
error window